the post-automattic tumblr employees (automatticians, iirc) that are publicly posting as staff and trying to argue with tumblr users who vehemently hate the site are so adorable. this is how it's always been. users pretty much hate staff. this is why, in the old days, it was discouraged to identify as staff unless you had the stomach to put up with a bunch of hate mail and arguments.
you're also not going to win over any users by describing tumblrinas as ungrateful for the site's existence, or unreasonably angry over recent changes. you're just gonna look like a 30+ year old engineer taking pot shots at teenagers.
tumblr's current owner (automattic) got some trust back early in the acquisition when they greenlit some changes users had wanted, and ad-free went over mostly smoothly, but any trust you had was shattered with Tumblr Live. The snarky posts from automatticians are making it worse, the worst offender being the person you have running emporium.
this is how tumblr users have always acted before automattic came in and bought tumblr. this is not new. this is why users say things like "staff is out of touch".
y'all need to understand this before you try to snap back at angry users, or before you make vagueposts insinuating the tumblrinas are ungrateful.
maybe examine why tumblr users are angry, what they're angry with, accept they're valid reasons to be angry, and question why these business decisions are being made. like, "hey yeah why is tumblr live still there if everyone hates it?" or "why does moderation seem worse these days?".
then maybe if you understand what's causing the anger when users say "fuck staff" and you'll know not to take it personally. maybe you can take the urge to post snarky replies and redirect it to questioning your bosses' decisions to go ahead with these features that are universally hated
learn, adapt, overcome.
read, comprehend, post.
or just stop posting














